Privacy policy.
This Privacy Policy was last modified on July 1, 2024.
Thank you for visiting us. Your privacy is important to us, and therefore, we have developed this Privacy Policy to make sure that our Services are positive and constructive spaces where you feel safe.
This Privacy Policy explains how HR Concepts DBA Robin Cartwright Coaching (”HRC”, “HR Concepts,” “Robin Cartwright,” we”, “our” or “us”) collects, uses, and discloses your personal information when you access or use our website located at https://www.robincartwright.com together with any mobile version (collectively, the “Website”) together with the various products and services offered through the Website (collectively, the “Service(s)”).
By accessing or using any part of our Service, you acknowledge and agree that you have read and understood our Terms and Conditions and this Privacy Policy (collectively, the “Policies”). If you do not agree to the Policies, please do not use our Service. The Policies apply equally to all visitors, Registered Users, and others who access or use the Service (referred to herein collectively as “users” or “you”). Unless otherwise defined, capitalized terms used herein have the same meaning as set forth in the Terms and Conditions.
Read this Privacy Policy carefully. We reserve the right, at our discretion, to amend this Privacy Policy from time to time without notice. We will post any changes here so that you will always know our policies regarding what information we gather, how we use and share that information. You are responsible for verifying whether any amendments have been made and therefore we ask that you periodically review this Privacy Policy for the latest information on our privacy practices. If you object to any amendments, please stop using the Service, otherwise your continued use will be taken as your consent to such amendments.
SCOPE OF PRIVACY POLICY
This Privacy Policy covers only information collected through the Service. It does not cover any information collected offline by us, nor does it cover the conduct of or any information collected, used, or disclosed by any third-party websites. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.
INFORMATION WE COLLECT
1. Information you provide to us
We collect certain information that you provide directly to us.
(a) For all users:
(i) Customer Service Inquiries. If you communicate with our customer service representatives by email, you must provide your email address and the name associated with that email address. Whenever you communicate with our customer service representatives, you will be asked to provide a brief description of the issue.
(ii) Email List, Newsletters & Promotions. To join our email list to access newsletters or information on special promotions, you must provide us with your email address.
(b) For Students of our workshops or courses provided.
To access the workshops or courses, you must become a “member” by enrolling in the course and providing certain personal and financial information, such as name, email address, phone number, and mailing address, as well as financial information, including your credit card details.
As part of the process, you will be assigned a log-in and password which will be required to access the workshop or courses. You may change your password at any time.
(c) For Members of the Hidden Gems Coaching membership.
To access certain content, you must purchase a membership and become a “Gem Member”. To do so, you must purchase access to the Hidden Gems Coaching Membership and provide certain information, including name, email address, phone number and mailing address, as well as financial information including your credit card details.
2. Information Collected When You Use our Service
For all users
(a) Technical and Usage Information
When you access or use the Service, web servers automatically collect certain information about your visit to a website, including your Internet Protocol (“IP”) address. IP addresses are unique numbers assigned by Internet Service Providers (“ISP”) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, may not identify you but may do so when combined with other data.
When you visit the Website, we may collect technical information, which may include the address of the website that you visited before visiting the Website, the pages of the Website that you visited, the browser you used to view the Website, the search terms you entered on the Website, and other such technical data.
(b) Cookies
We may also use cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. You can still visit our Website and browse even if you disable your cookies. Please consult your browser’s Help Menu for instructions.
Like most websites, if you turn your cookies off, some of our services may not function properly.
(c) Device Information.
We collect information about the device(s) you use to access our Service, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
PURPOSES FOR COLLECTING YOUR INFORMATION
We may collect and use personal information for the purposes identified at the time of collection, as otherwise permitted or required by applicable law, or for any of the following purposes:
To establish, maintain and manage our relationship with you so that we can provide you with Services and/or seamless access to our Website features;
To comply with our legal obligations and regulatory requirements;
To develop and manage our business and operations;
For billing, accounting and debt collection services relating to the Service;
To facilitate payment for the use of the Service;
To respond to your questions and concerns;
To detect and protect us and you from error, negligence, breach of contract, fraud, theft or other illegal activity, and which may include sharing personal information with our insurers;
To create aggregate information for analytics purposes, including to analyze the success, effectiveness, usability or popularity of the Service;
For internal, external and regulatory audit purposes; and
To correct technical problems and malfunctions related to the Service
We may contact you based on the information you provide online in connection with the Services or use the information in connection with the performance of the Services.
If you give us your permission or otherwise “opt-in”, we may also use personal information for marketing and promotional purposes. We will give you an opportunity to “opt-in” at the time our request for your personal information is made. Please note, however, that under certain circumstances, if you initially do not choose to “opt-in” or if you later “opt-out,” you may not be eligible for certain benefits or Services for which personal information is required.
HOW YOUR INFORMATION IS DISCLOSED OR SHARED
1. How you may share your information
Certain features of the Service allow users to make some information available to others. Please think carefully about what you share with others as this information will be available over the internet and will not be kept confidential. If you post personal information on or through our Services, please be aware that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post on the Service and have no control over how such third parties may use your information. You disclose such information at your own risk. We strongly suggest that you never post your last name, address or telephone number to our Services.
2. How we share your information
We may disclose personal information in the following circumstances:
As described in this Privacy Policy;
To investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the policies for the Service;
To meet or comply with any applicable law, regulation, legal process, audit or enforceable request from a government agency or regulatory body;
In connection with a bankruptcy proceeding or the sale, merger or change of control of Hidden Gems Coaching, and
In the event of a merger, acquisition sale or reorganization, or the potential thereof, we may disclose information about you to the extent the personal information is necessary to carry on the business or activity that was the object of the transaction. In the event of a completed transaction, notice will be given to affected users.
We may retain third party service providers, such as cloud storage services, to help us provide the Service to you. We may need to transfer your personal information to these third-party service providers. We use contractual means to ensure these providers provide safeguards that are comparable to our own while your personal information is in their possession. These service providers make no independent use of your personal information.
We may engage third party external servers as well as other external services, including cloud services and cloud compatible servers.
We may use third party service providers or cloud hosting located outside Canada. By using the Service, you understand your information may be transferred outside the jurisdiction in which you live. You understand that if your information is processed in a foreign country, it may be subject to foreign laws and accessible to law enforcement and national security authorities within that jurisdiction.
PAYMENT PROCESSING
We use a third-party payment processors to process payments made to us. We currently use PayPal and Stripe; however, we reserve the right to change our third-party payment processors at any time without notice to you. These payment processors will collect and store payment information and other personal information necessary to process your payment. When you make a purchase using a payment processor, you are subject to its Privacy Policy and Terms of Use which we encourage you to read. We are not responsible for how our payment processors manage your payment and personal information to process your payment.
PRIVACY OF CHILDREN
You must be at least 18 years of age to use the Service.
We do not knowingly collect personal information directly from anyone under the age of 18.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children, we will take reasonable steps to locate and remove that information from our servers and records.
SECURITY POLICY
By using the Services, you assume the risk of an unauthorized security breach. Even though we take prudent and reasonable measures to secure your personal information, our servers, and our physical premises, we cannot guarantee that our efforts will be completely effective.
EMAIL COMMUNICATION OPT-OUT
We include detailed unsubscribe/opt-out instructions as appropriate. If you need further assistance with unsubscribing or opting out of any of the Services, email customer service at robin@hiddengemscoaching.co for assistance.
At our discretion, we may determine that your lack of engagement in the Services indicates your desire to opt-out of the Services. For example, you may be removed from our email list if you have not opened an email from us for a certain period of time. You may opt in again at any time.
CONSENT TO TRANSFER
The Service is operated from the United States. If you are located outside of the United States, be aware that any information you provide to us will be transferred to the United States. By using our Services, participating in any of the Services and/or providing us with your information, you consent to this transfer.
LINKS TO OTHER WEBSITES
As described in the Terms and Conditions, our Service may contain links to other sites. This Privacy Policy applies only to personal information that we collect, use and disclose. We are not responsible or liable for the privacy practices of third parties, and we strongly recommend that you review a third party’s privacy policy before disclosing any personal information to the third party.
RETENTION AND DESTRUCTION OF PERSONAL INFORMATIONWe will store personal information collected via the Service only as long as is necessary for the purposes for which the information was collected. Thereafter, we will keep your information for a reasonable time in accordance with our standard procedures to comply with our legal obligations, to resolve disputes, prevent fraud and abuse and to enforce our agreements, or as necessary for archival/audit purposes.
Even if we delete some or all of your personal information, we may continue to create, retain or use aggregate or anonymous data.
KEEPING INFORMATION ACCURATE / ACCESS AND CORRECTION
It is important that your personal information held by us is accurate and complete so that we can provide you with good service. We ask that you keep us informed of any changes, such as a change of address, telephone number or email address, or changes to your payment information to ensure there is no interruption in your Service.
You have the right to access and correct the information we have about you after we have received your written request and authenticated your identity. Subject to legal restrictions or specific rights of refusal, we will inform you of the existence, use and disclosure of personal information relating to you and give you access to that information.
Despite our efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let us know. If we agree, we will make the corrections and will make reasonable efforts to communicate these changes to other parties with whom we shared the information.
PRIVACY CONCERNS
If you have any questions or concerns relating to our handling of your personal information, please direct them to our privacy officer listed below. We may need to ask you for personal information to verify your identity.
E-mail: robin@robincartwright.com